Status of Consumer Movement in Mysuru
We often read about interesting judgements from District, State and National Consumer Disputes Redressal Commissions against banks, insurance companies, real estate firms and online shopping platforms. These judgements create the impression of a vibrant consumer movement at both National and State levels. However, the reality is far from encouraging.
Statistics from the Karnataka State Consumer Redressal Commission’s website (as of November 2024) highlight the grim state of consumer protection.
According to the Consumer Protection Act (COPRA) of 2019 (originally enacted in 1986), cases filed with Redressal Commissions should be resolved within 90 days. Unfortunately, only a few meet this timeline.
For 56 percent of cases, it has taken more than 150 days to reach a decision, violating the very essence of COPRA, which advocates quick resolutions with minimal adjournments and without the need for lawyers.
0 comments